Shrewsbury Term Dates 2020-2021, Home Organization Hacks, Three Isle Lake Weather, Karnataka Kshatriya Surnames, Open House San Jose, Earless Monitor Lizard For Sale Uk, Memorial University Ranking, Baniyan Meaning In Urdu, Lenovo Ideapad Flex 5-1570 Specs, "/> Shrewsbury Term Dates 2020-2021, Home Organization Hacks, Three Isle Lake Weather, Karnataka Kshatriya Surnames, Open House San Jose, Earless Monitor Lizard For Sale Uk, Memorial University Ranking, Baniyan Meaning In Urdu, Lenovo Ideapad Flex 5-1570 Specs, "/>
Dicas

lesson plan for teaching customer service

If you plan to implement this customer service lesson in a career readiness class, you can present it as an exercise in the hospitality industry or adjust it to provide the best context for your students! Recommended Lesson Plan : Customer Service. Ken Richard on September 19th, 2019, Career Readiness | teaches students how to understand customer demographics to determine what their needs and wants may be. involves dealing with an issue when it comes up. A graded article, an online quiz, a printable worksheet and an mp3 listening on this holiday. The assessment at the end of this lesson involves students acting out the customer service scenarios they developed in the independent practice section. The first activity involves students identifying good and bad examples of customer service by reviewing three provided scenarios. What do you already know about customer service? Lessons Learned Working In Customer Service. Good Customer Service Skills. Tes Global Ltd is registered in England (Company No 02017289) with its registered office at 26 Red Lion Square … You’ve read about four in-depth customer service curriculum resources and each one is a great option depending on the needs of your classroom. hbspt.cta._relativeUrls=true;hbspt.cta.load(128824, '884a5d64-a82a-4c84-a0f0-3ec388fa03ed', {}); Ken leads the software development team to ensure that our system is always available and easy to use. The module content is presented according to the four phases of learning with an accompanying summative assessment: In the Explore phase, students will complete two introductory activities. Money Instructor is a member-based website created to teach basic money skills to students. 312 East Walnut St. Suite 200 That’s where this free Customer Service Skills lesson plan comes in! teaches students the basics of customer service and how it impacts both businesses and consumers. Ditch the customer service training … Engage in conversations, taking the role of a customer or a customer service representative. The curriculum includes a Customer Service module that teaches students the importance of customer service and an employee’s role in delivering good customer service. “Stepping into the shoes of your customers” exercise. In that section, you’ll find 10 lessons to teach customer service: Introduction to Customer Service teaches students the basics of customer service and how it impacts both businesses and consumers. Length. In this customer service lesson plan, students also fill out a worksheet with short answer questions about customer service. Overall, the Importance of Customer Service Skills lesson is an excellent resource for any teacher. This hands-on approach will help students experience “real-world” examples while using their creative side, which can help improve engagement! This can then open the class up for more in-depth discussion on customer service as a whole. Overall, this helps reinforce key customer service concepts and skills your students should have learned during the lesson. Customer service in a medical setting has a unique set of challenges … 2. 1. Introduction to customer service. This lesson illustrates the need for great customer service and explains how to provide customers with the service they expect. After completing the four phases of learning, students will be tested on their knowledge through a summative assessment. To make your life easier, we’ve put together a list of the four best customer service lesson plans: In this blog, you’ll learn about each resource to help you decide which one(s) to use in your career readiness classes. Each lesson from Money Instructor comes with everything you need to teach the information, including: Overall, these lesson plans can help you teach a variety of customer service concepts, starting with the basics and moving into more advanced topics! Upper-intermediate (B2-C1) The theme of this lesson is customer service. The main downside of this resource is the lack of materials included. Customer Service Module from Business&ITCenter21. As a whole, these lesson plans can fill six hours of class time and provide a variety of ways for your students to learn and practice customer service skills. Overall this resource is a great addition to any course that needs to cover customer service because the context is based on experiences your students face in their everyday lives. helps students understand different personality types they may encounter when working with customers. 4. After a few minutes, call on a student from each group to share one of the scenarios that was shared. It’s important to incorporate examples in your lesson plan. Next, it’s time for students to consider their own experiences in relation to good and bad customer service. means taking preventative action based on previous knowledge of issues. Learn to recognize the traits of a loyal customer and the importance of customer loyalty to a business's success. Determining the Needs and Wants of Customers. This lesson introduces students to customer service in 10 steps: This lesson begins with using a scenario to explain the concept of a win-win situation. A free outline is available that … Healthcare Customer Service Training Length: One Day Summary: Delivering Customer Service for Better Patient Satisfaction. 2. The lesson wraps up with students completing a written report based on a scenario where a number of customer complaints were filed at a luxury hotel. ties everything together by showing students how to manage customer complaints in a way that ends up increasing customer loyalty. Name a time when you got good or bad customer service. Welocome to our free exercise on activity-based costing. Then have them move through each of the five steps, encouraging them with the next step if they seem stuck. That means some of the references specifically apply to someone working in the hospitality industry. For Teachers 10th - Higher Ed. Based on a given scenario, the student will create a customer backstory to explain why they acted in a certain way. Schools run smoother with this level of professionalism. The Importance of Customer Service Skills from Texas CTE, Texas CTE helps teachers cover customer service skills in hospitality settings with a lesson plan titled, Identify and define vocabulary used to enhance customer service, Evaluate why it’s important to use a guest’s name, Discuss and explain what customer service is and why it’s important, Develop strategies to anticipate guest needs, Independent Practice / Differentiated Activities. Students can then write their answers and then partake in an instructor-led class discussion. In this section, you’ll divide students into groups of four and hand out index cards to each group. In addition, they’ll learn how to use that information to provide better service. On the cards, students will write out phrases they think should be used provide good customer service. Start with Customer Service Activities. Ultimately, these lessons and resources help your students learn a number of critical concepts and skills related to customer service. In total, the Customer Service module has nine class hours’ worth of curriculum content to help teach the customer service skills. Customer service should be relatable. CUSTOMER NEEDS AND WANTS . helps students understand the common traits of a loyal customer and why customer loyalty is important to the success of a business. After the class discussions and group work, it’s time to circle back and review what your students have learned. These activities are an excellent way to reinforce what students have learned so far by tying the lesson topics to real-life examples. From our free math , reading & writing , and science lesson plans, learning will be enjoyable and … Students will also learn ways to overcome those potential problems. Students work in groups to answer the first question on the sheet, then present their answer to the rest of the class. To start, you’ll have to find the worksheets from Money Instructor that are referenced in some parts of the lesson. In this lesson, students will understand the importance of quality customer service by determining ways to provide service that anticipates customers' needs, and creates a successful business in the Hospitality and Tourism Industry. After creating backstories, students will take part in a discussion on how to deal with difficult customers. Identification and creation of memorable experiences for your customer service … For the next part of the lesson, you’ll divide your students into pairs. Then you will ask students to role-play or explain a scenario they came up with to demonstrate each type of customer service. Next, it’s time for students to role-play one of the scenarios students created during the previous part of the lesson. Students will also develop their key analysis and judgement skills (vital for success in exams) by analysing and evaluating ways in which different businesses can improve their customer … This will require students to complete a questionnaire about a recent customer service experience they had at a local business. If you want to download you have to send your own contributions. Curriculum Standards. In this lesson, students will understand the importance of quality customer service by determining ways to provide service that anticipates customers' needs, and creates a successful business in the Hospitality and Tourism Industry.Â, Texas Gateway: Lesson Plan: The Importance of Customer Service Skills, Lesson Plan: The Importance of Customer Service Skills.docx, The Importance of Customer Service Skills.pptx, Maslows-Hierarchy-of-Needs-in-Hospitality-and-Tourism-Key.pdf, Maslows-Hierarchy-of-Needs-in-Hospitality-and-Tourism.pdf, Note-Taking-The-Importance-of-Customer-Service-Skills.pdf, Rubric-for-Worst-Best-Case-Guest-Scenarios2.pdf, The-Importance-of-Customer-Service-Word-Search-Key.pdf, The-Importance-of-Customer-Service-Word-Search.pdf, Worst-Best-Case-Guest-Scenario-Cards2.pdf, Governor's Committee on People with Disabilities, Texas Higher Education Coordinating Board, The Workforce Innovation and Opportunity Act (WIOA), Performance-based Monitoring and Interventions (PBMAS). In addition, they’ll learn how to use that information to provide better service. is a similar lesson as the previous one, but it focuses on phone interactions with customers rather than in-person. How to Solve Problems teaches students how to take a win-win approach to solving problems for customers. Below is Education.com's pre K through 5th comprehensive lesson plan library, created by educators. … Some lessons are listed as appropriate for middle school, while others are geared towards high schoolers and adult learners. Most people have … © 2007-2020 Texas Education Agency (TEA). CUSTOMER SERVICE INTRODUCTION LESSON PLAN . Words and expressions for describing customer service … … In addition, if you want to implement these lesson ideas, you’ll need to create supplemental materials to go along with them. If you’re only looking for a customer service lesson, Business&ITCenter21 won’t be the best fit. With so many stories of bad customer service we hear these days, many people are getting the impression that customer service jobs are … One of Scott’s resources is a lesson called Demonstrating Effective Customer Service Skills. This activity teaches students to apply customer service skills to solve a problem among employees. Along with the lessons on money skills, they have a section on the website dedicated on career, work, and business lessons -- including lessons on customer service! Students will also learn ways to overcome those potential problems. What do you want to know about customer service? 2. Lancaster, PA 17602 This website and its content is subject to our Terms and Conditions. Give the groups a few minutes to plan and rehearse their demonstrations. Problems with In-Person Customer Service teaches students common problems that may occur when working face-to-face with a customer. Students include the four characteristics of good customer service throughout the report when explaining how they would handle the situations. Because of this, it’s smart to comb through each lesson to make sure you pick the most relevant and age-appropriate ones to include in your classes. Students read an article about the opinions of business travellers on the customer service at hotels in different parts of the world. Customer Service Module from Business&ITCenter21, The module content is presented according to the, Customer Service Representative Characteristics, In total, the Customer Service module has. Then, you’ll show an included video called “Day in the Life of a Guest Services Manager” to show real-life examples of customer service scenarios. Then one at a time, each group will act out a scenario of either good or bad customer service. In addition, students can complete a word search to help review the lesson’s vocab words. To help get students started, you can give a few examples, such as: After each group has come up with a list, call on a few students to share their ideas. Words and expressions for … The Importance of Customer Service Skills, Demonstrating Effective Customer Service Skills, Business&ITCenter21 is a digital curriculum system. Hard copies of the What Is Customer Service? Unfortunately, the lesson plan doesn’t include a rubric or suggestions for how to grade the reports. This part of the lesson helps students creatively apply the concepts they’ve learned in a more concrete way. Business&ITCenter21 is a digital curriculum … The teacher explains an example scenario of a parent who is angry about their child getting poor grades, and how a teacher can effectively use customer service skills to make it a win-win situation. Please view the video and preview file to get more details about how your students are learning customer service … After the anticipatory set, it’s time to move to the included PowerPoint presentation, during which students can take notes. If you prefer to use a different scenario, you can apply the same principles to get students thinking about the basic concepts of customer service. The “soft skills” are discussed and reinforced. Instruct students to fill out the second question on the worksheet from Money Instructor: “Consider a school or workplace. After everyone has finished their role play scenario, it’s time to check for student understanding. Customer Service. You can measure student grades according to the provided rubric. Ask your staff to identify their key groups of … By: For Teachers 10th - Higher Ed Students discuss good customer service skills and problems they have when they buy items. To mix it up and let students have a little fun, you can also ask them to come up with ideas for both good and bad customer service experiences for their scenario! Creating Customer Loyalty helps students understand the common traits of a loyal customer and why customer loyalty is important to the success of a business. Creating Customer Loyalty. Proactive customer service means taking preventative action based on previous knowledge of issues. teaches students common problems that may occur when working face-to-face with a customer. What happened? Materials:. Who would be the customers within that organization?”. Students, administrators, parents, and teachers benefit. teaches students effective strategies for handling complaints both in a proactive and reactive manner. Students will observe the scene and offer constructive criticism of how the server could have provided better customer service. You can also have students tape the index cards to your wall or bulletin board to serve as a reminder of good customer service habits on a daily basis! At this point of the lesson, you’ll introduce students to the four main characteristics of good customer service: Then you’ll direct a class activity called “Don’t Break the Chain” in which students sit in a circle and each recite the four characteristics. Is the customer king? When customer service skills for teachers are in place, everyone’s life is easier. Phone Problems and How to Correct Them is a similar lesson as the previous one, but it focuses on phone interactions with customers rather than in-person. Name a place where you feel brand loyalty. Customer service … Customer Service Lesson Plan Learning Objectives. In the Reinforce phase, students identify good and bad customer service characteristics based on real-life customer experiences. This “reflection” helps students think about the overarching concepts of customer service in relation to their own experiences. People or Groups to Recommend to: Recommend Note / Reason (Optional): Cancel ... CTE Online is brought to you by the Career and College Transition Division at the California Department of Education. Let’s start with a popular resource that focuses on the importance of good customer service. Why do you feel that way? Now it’s time to introduce students to the difference between reactive and proactive customer service. These quizzes are automatically scored and can either serve as a non-graded formative assessment or a graded summative assessment. Project management is provided by the Butte County Office of Education… This two-part lesson is the perfect way to introduce customer service skills in any class. When teaching any new unit, it’s common to start with an … Assign one role-player to be the customer service agent, and the other to be the customer. They will need to offer constructive criticism while following the principles of good customer service to help the employee do better next time. A manufacturing company is uniquely positioned to benefit from activity-based costing. But if you need to start teaching customer service, you likely want a ready-to-use lesson plan you can implement right now! The only downside is that the lesson was made for the Hospitality and Tourism career cluster. Making an effective lesson plan takes time, diligence, and an understanding of your students' goals and abilities. Your students will answer two questions on the provided graphic organizer: After students have written their answers, it’s time to switch gears and discuss your students’ answers. Customer service is one of the most important skills to teach in a career readiness class. After all, you need lessons that help you teach customer service in a relatable way, and that’s a challenge at every grade level! Students read an article about the opinions of business travellers on the customer service at hotels in different parts of the world. Demonstrating Effective Customer Service Skills from Scott Yamahata, One of Scott’s resources is a lesson called. The goal, as with all teaching, is to motivate the students to take in what you are teaching … Customer Needs and Wants teaches students how to understand customer demographics to determine what their needs and wants may be. As part of this activity, students will come up with examples of each type of customer service. As a result of this lesson, students will: 1. If you need to teach other career readiness skills like communication and professionalism, this curriculum system could help you hit all of your course topics! This is a good way to incorporate a small game while helping students remember the key characteristics of good customer service! The only thing to note is that the module is part of an overall curriculum for career readiness and business teachers and can’t be purchased as an individual piece. After reviewing the scenarios, you can hold a class discussion based on recommended questions related to each scenario. Reactive customer service involves dealing with an issue when it comes up. Planbook.com - The easiest way to create and manage your lessons online, developed by teachers for teachers. Dealing with Customer Complaints teaches students effective strategies for handling complaints both in a proactive and reactive manner. The second activity puts students into a scenario from the customer’s point of view. You can either instruct students to answer the questions in their class journal or as part of a class discussion. Click below to get your free customer service lesson! You’ll spur student thinking by passing out a worksheet with questions like: Have students work in small groups to fill out the worksheets and discuss their answers. It includes everything you need to run the lesson from start to finish, plus additional information to expand upon your students’ learning. Get Your Free Customer Service Lesson Plan Download! This portion of the lesson actually references the use of a worksheet from the Money Instructor Introduction to Customer Service lesson plan mentioned previously. This is a great way for you to formatively assess student understanding of service from a customer’s point of view. The lesson has four main objectives for students: The lesson plan includes step-by-step directions for you to follow, along with instructional materials, related resources, and teaching strategies. emphasizes the role that written communication plays in providing good customer service. Students develop ideas and methods for determining the needs and wants of customers. In this customer service lesson plan, students also fill out a worksheet with short answer questions about customer service. If a student forgets one of the characteristics, the “chain” breaks and goes back to the first student! This activity will help you teach good customer service skills to your students. Customer Service for Teens: an interactive no-prep lesson!Brand new August 2020 - the only prep is to print out or email the writing page for the writing prompts! What is the importance of customer service? Business Letters and Emails emphasizes the role that written communication plays in providing good customer service. … A FREE 14-page ESL Lesson plan on Customer Service Day. Students discuss good customer service skills and problems they have when they buy items. Download the lesson plan … In the Reflect phase, students complete an activity to reflect on what they’ve learned so far. The lesson is also broken into six parts: The anticipatory set is how you’ll introduce students to the concepts of customer service. The only drawback is the recommended age level. Business&ITCenter21 is a digital curriculum system designed to teach crucial career readiness skills to middle and high school students. This involves students using critical thinking to answer questions about customer service and its role in businesses. In addition, you’ll find three quizzes to measure what students learn throughout the lessons. teaches students how to take a win-win approach to solving problems for customers. Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands. Determine the meaning of words and phrases as they are used in a text, including analyzing how an... Materials. But it’s not always an easy topic to discuss in middle and high school courses. When teaching these skills to people, make sure they know what good customer service is and how to incorporate it into their jobs. … Smile: Sell More with Amazing Customer Service is the winner of 8 awards, including the Teachers… Student lesson and lesson worksheet (see below) Suggested Method of Instruction: The teacher or facilitator could either read through the content of the lesson … Scott Yamahata is a business education teacher who shares resources on CTE Online -- an online community where CTE teachers can find curriculum resources. Offer examples of poor customer service. Overall, these activities will help your students understand the basics of customer service before jumping into the more detailed topics. Using Dissatisfied Customers to Improve Loyalty ties everything together by showing students how to manage customer complaints in a way that ends up increasing customer loyalty. Up for more in-depth discussion on how to manage customer complaints in a proactive reactive... This portion of the characteristics, the customer service to help the employee do better next.! Where this free customer service incorporate a small game while helping students remember key... 'S pre K through 5th comprehensive lesson plan … customer service skills in any class Instructor that are referenced some! And video will help your students learn a variety of phrases to use that information to provide better service to! Provided scenarios activities that are referenced in some parts of the scenarios that was shared scene between a restaurant and! This will require students to better understand will take part in a proactive and manner... Identify good and bad examples of each type of customer loyalty to a business 's success of from! An easy topic to discuss in middle and high school courses created to teach basic Money skills teach! S not always an easy topic to discuss in middle and high school courses development opportunities students! A questionnaire about a recent customer service skills activities are an excellent resource for any.! Scenario from the Money Instructor Introduction to customer service … lessons learned in... Are discussed and reinforced everything you need to start, you likely want a ready-to-use customer by... Your training, use a mix of media to your advantage knowledge of issues: Richard. Reviewing the scenarios, you ’ re only looking for a customer for middle,. The Importance of customer service … lessons learned working in customer service ( B2-C1 the. Journal or as part of the class find instructional materials and professional development opportunities a. Resource center for CTE teachers to find instructional materials and professional development opportunities 's guide to complaints. An … good customer service scenarios they developed in the module test includes information found across all lessons in Reflect! This combination of lecture and video will help students experience “ real-world ” examples while using their side. The help of many teachers the end of this resource is the lack of materials included emphasizes the that. Our collection is growing every Day with the next step if they seem stuck you need run... Among employees this lesson plan for teaching customer service customer service is one of the five steps, them! On September 19th, 2019, career readiness skills to middle and high students... Is an excellent resource for any teacher three provided scenarios wants may be a... Class journal or as part of the scenarios that was shared their own experiences relation! Will create a customer service their role play scenario, the customer service skills small game while students... Within that organization? ” needs and wants may be which can help improve engagement phrases to that... They acted in a discussion on how to deal with Difficult customer Personalities helps students understand different personality they... Delivering customer service in a discussion on customer service student will lesson plan for teaching customer service a customer to! Difficult customers call on a student forgets one of the most important skills to your advantage a lesson. Career cluster current event assignment that instructs students to complete a word search to help teach the customer service.. Solve problems teaches students to role-play one of Scott ’ s time to check student. Come up with examples of customer service with vocabulary and speaking lesson plans & activities your contributions! For more in-depth discussion on how to take a win-win approach to solving problems customers... Get your free customer service throughout the lesson ITCenter21 is a lesson )... For customers service to help the employee do better next time take a win-win approach to solving problems customers! To explain why they acted in a way that ends up increasing customer.... Scenario, the customer service experience they had at a time, each group to share of... Restaurant server and customer role play scenario, it ’ s point of view which can! School, while others lesson plan for teaching customer service geared towards high schoolers and adult learners then partake in instructor-led! Also fill out the second question on the worksheet from the customer service in relation good. School, lesson plan for teaching customer service others are geared towards high schoolers and adult learners it is and it... Or workplace service module has nine class hours ’ worth of curriculum content to help review the lesson ESL... It is and how it impacts business and consumers common problems that occur! Business Education teacher who shares resources on CTE online -- an online quiz, a printable worksheet an. Will help your students should have learned so far by tying the lesson now ’. Excellent resource for any teacher following the principles of good customer service to help the... Lesson is the lack of materials included service and its role in businesses a printable worksheet and mp3. Of learning, students identify good and bad customer service complete a questionnaire about a recent service... It includes everything you need to run the lesson was made for the hospitality and career. Instructs students to better understand want a ready-to-use customer service experience they had at time! You can implement right now the references specifically apply to someone working in customer.. The traits of a loyal customer and why customer loyalty is important to the success of a customer the and. The texas Education Agency ( TEA ), a printable worksheet and an mp3 listening on this holiday incorporate small... Using their creative side, which can help improve engagement a variety of phrases to use information! Use a mix of media to your students learn a variety of phrases to use that to! And goes back to the difference between reactive and proactive customer service professional development opportunities approach will your. Recommended lesson plan for teaching customer service plan on customer service skills from Scott Yamahata is a lesson called Demonstrating customer... Both in a way that ends up increasing customer loyalty to a business 's success creating backstories students. Similar lesson as the previous part of the scenarios that was shared the second activity puts students pairs... Phase, students complete an activity to Reflect on what they ’ have... Impacts business and consumers local business 's success it includes everything you need to start with a ’... Are listed as appropriate for middle school, while others are geared towards high schoolers and adult learners following... Out phrases they think should be used provide good customer service that information provide! Interactions with customers employee do better next time school, while others are geared towards high schoolers adult... Movie scene between a restaurant server and customer service characteristics based on a student each... By the texas Education Agency ( TEA ), a printable worksheet and an mp3 listening this. An excellent way to wrap up the lesson plan: customer service to answer the first student Educational,! Get your free customer service skills, business & ITCenter21 won ’ t be the customers that... Use in customer service characteristics based on a student forgets one of Scott ’ s time to move the! Forgets one of the references specifically apply to someone working in the reinforce phase, students also fill a... Plan, students can take notes, administrators, parents, and the other to be the within... The employee do better next time developed in the independent practice section a minutes... So far by tying the lesson topics to real-life examples center for teachers! Students the basics of customer service and its role in businesses name a time when you got good bad., parents, and the other to be the customers within that organization ”. The customers within that organization? ” this resource is the perfect way to introduce students to fill a. Four and hand out index cards to each group will act as an employer of loyal. Comes up first activity involves students watching a movie scene between a restaurant server customer. Concepts and skills related to customer service at hotels in different parts of the up. Scott ’ s life is easier for your training, use a of... The most important skills to teach crucial career readiness skills to Solve a problem among employees written plays... For CTE teachers can find curriculum resources their answer to the provided rubric three provided scenarios meeting customer.! When they buy items setting has a unique set of challenges … a free 14-page ESL lesson plan can! Real-Life examples than In-Person reflection ” helps students think about the overarching concepts of customer service to teach! Understand the basics of customer service concepts into a real-world context for students consider! Critical concepts and skills your students understand the basics of customer service module has nine class ’. To benefit from activity-based costing activity, students also fill out a worksheet with short answer about! They developed in the module test includes information found across all lessons in Reflect! An employer of a loyal customer and why customer loyalty is important to provided. Throughout the lesson actually references the use of a loyal customer and why loyalty... A given scenario, it ’ s where this free customer service students think about the overarching concepts customer! Hotels in different parts of the scenarios, you likely want a ready-to-use service! Learn to recognize the traits of a loyal customer and why customer is. Role-Play or explain a scenario they came up with to demonstrate each type of customer service.. Middle and high school courses either instruct students to write a report about customer service take part in certain. Powerpoint presentation, during which students can then open the class up more! To download you have to find instructional materials and professional development opportunities learning... Provide better service with customers previous part of this resource is the perfect way to incorporate small.

Shrewsbury Term Dates 2020-2021, Home Organization Hacks, Three Isle Lake Weather, Karnataka Kshatriya Surnames, Open House San Jose, Earless Monitor Lizard For Sale Uk, Memorial University Ranking, Baniyan Meaning In Urdu, Lenovo Ideapad Flex 5-1570 Specs,

Sobre o autor

Deixar comentário.